FAQs

Messy Mats

How do I unpack my Messy Mat?

• When you receive your Messy Mat, remove the packaging carefully and discard. Be wary of using sharp objects in case they puncture or damage the Messy Mat. 
• Unroll your Messy Mat and leave it to un-crease and settle.

How do I store my Messy Mat?

Your Messy Mat has been designed to remain on display, but if you'd prefer to store it away, simply roll it up and pop it back in its box.

What is my Messy Mat made from?

Your Wriggle Crew Messy Mat is made from non-toxic, vinyl. It's water resistant and recyclable and has met the highest European health, safety and environmental standards.

Can I use my Messy Mat outside?

Your Messy Mat is intended for indoor use on a smooth surface. Prolonged exposure to direct sunlight may cause it to fade.

Care instructions

• When spills occur, wipe down immediately with a damp cloth and if necessary, a gentle detergent. Harsh cleaning agents, including some natural sprays with essential oils, can damage your Messy Mat. If you’re unsure, we recommend doing a small spot test first. In the first instance, we recommend applying a baking soda paste and leaving it to dry for an hour.
• Do not allow pets on your Messy Mat; claws could cause scratches and punctures.
• Do not use any sharp objects on your Messy Mat.
• To prevent fading or discolouration, do not leave your Messy Mat in direct sunlight for prolonged periods of time.

 Luxe Cotton Play Mats

How do I unpack my Luxe Cotton Play Mat?

When you receive your Luxe Cotton Play Mat, remove the packaging carefully and discard. Be wary of using sharp objects.

What is my Luxe Cotton Play Mat made from?

Your Luxe Cotton Play Mat outer is made from soft, high-quality cotton.

How do I store my Luxe Cotton Play Mat?

Our Luxe Cotton Play Mats come with gorgeous matching drawstring bags for easy storage.

Care instructions

• Cold, delicate, machine-wash separately
• Lay flat to dry
• Do not bleach, iron, tumble-dry or dry-clean 

Waterproof, Padded Play Mats

How do I unpack my Play Mat?

• When you receive your Play Mat, remove the packaging carefully and discard. Be wary of using sharp objects in case they puncture or damage your Play Mat. 
• Do not cut the velcro straps holding your Play Mat in place. You can use these to roll and store your Play Mat when it's not in use.  
• Unroll your Play Mat in the reverse direction to smooth any creases. It could take a few days for the Play Mat to flatten completely.

How do I store my Play Mat?

Simply roll your Play Mat and secure at either end with the velcro straps provided.

Can I use my Play Mat outside?

Your Waterproof, Padded Play Mat is not recommended for outdoor use. Prolonged exposure to direct sunlight could cause your Play Mat to fade or discolour. Your Play Mat should always be placed on a smooth surface to ensure the foam doesn’t puncture.

What is my Play Mat made from?

Our Play Mats are made from high-quality TPU foam and non-toxic. Wriggle Crew Play Mats have met European Toy Safety Standards (EN 71)

Care instructions

• Do not place heavy objects (i.e. furniture) or wear shoes on your play mat in case it causes indentations or punctures.
• Do not allow pets on your Play Mat; their claws can cause scratches and punctures.
• Do not use any sharp objects on your Play Mat.
• When spills occur, wipe down immediately with a damp cloth and if necessary, a gentle detergent. Harsh cleaning agents, including some natural sprays with essential oils, can damage your Play Mat. If you’re unsure, we recommend doing a small spot test first.
• To prevent fading or discolouration, do not leave your Play Mat in direct sunlight for prolonged periods of time 

General

Shipping

Shipping rates are calculated at check-out. Standard delivery is a non-signature service. Should you wish to add a signature, please note this at checkout. Keep in mind this will incur additional cost.

If you have any questions or live outside New Zealand and would like to purchase some Wriggle Crew goodies, please contact us at hello@wrigglecrew.co.nz 

Do you have a refund policy?

At Wriggle Crew, we pride ourselves on providing you with safe, quality products. All of our play mats are inspected by our quality assurance crew before being shipped. If we’ve somehow missed something you can contact us at hello@wrigglecrew.co.nz within 10 days of delivery.

Please note we don’t offer refunds if you change your mind. We try to describe and photograph the mats as best we can, but colours may vary slightly depending on your monitor.